Customer Care

Training & Consultancy

  • Training

    We understand that training is one of the most important factors to your success. Upon each machine installation, fast and precise installation is just the beginning. We install the equipment quickly and accurately at the customer site, and conduct a test machine before delivery and after installation to ensure the normal operation of the equipment, and provide about 1 month of use training. (The training scope ranges from machine function introduction, operating procedure guidance, work management advice, maintenance guidance, troubleshooting identification and analysis, etc. The operating interface is simple and easy to understand. Generally, you can operate the entire machine proficiently after a week of operating practice.)chine efficiently in mass production.

    FlyYou could provide in-house training ranging from 1 to 2 months. This is to ensure that your operators are fully trained and knowledgeable about the press and the printing process.

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  • Consultancy

    FlyYou is more than an equipment provider, we are a solution provider. We possess the technology and resources to help you answer questions such as how to produce better quality film? How to effectively source the machine accessories? How to manage your production to be more competitive...etc.

    Through our consultancy service, every customer is guaranteed to achieve their ideal machine set up, significantly lowering overhead investments, gaining profit, and creating the best quality products for their market.

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Maintenanace

  • Maintenance Program

    We specialize in customizing machines. To us each machine is different, therefore we have a maintenance program for each. We work closely with you to make sure that your machines are always operating at peak performances.

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  • Spare Parts

    FlyYou specialized in delivering customized machines, making the spare parts preparation crucial as each machine is built differently. We store the spare parts for you so you don’t have to. Over 95% of the spare parts are stored by machines at our warehouse. Overnight shipment options are available to provide quick response to you. Most of our key machine components are international brands, so local support is almost always available if preferred.

    Upon each machine delivery, you will receive a manual listing with all the recommended spare parts to help your management plan accordingly.

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Technical Support

  • Online Diagnostic

    Through online diagnosis, we can check the alarm system at any place with internet access, and find out software (program) problems or possibly caused by hardware to help customer’s machine back to the production.


    We have experienced technicians. If there are any maintenance problems in the later use of the equipment, we will work closely with you, ready to cooperate and assist you at any time, and provide sufficient technical support.


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